1. No Returns Due to Product Type

We specialize in delivering fresh, perishable seafood directly from the fish market. Due to the nature of our products, we do not accept returns after delivery under any circumstances.

2. Refunds Are Limited to Valid Complaints

Refunds are only offered in the following cases:

• The product was not what you ordered
• The product was visibly damaged or spoiled at the time of delivery

3. Complaint Window

You must report any issues within 1 hour of receiving your order. Please include:

• Clear photos of the item(s)
• Order number and brief description of the issue

4. How Refunds Are Issued

• If approved, refunds are processed to the original payment method within 5–7 business days
• For cash-on-delivery orders, a store credit or partial refund may be arranged

5. Vendor Responsibility

As a platform, we do not own the seafood. We coordinate with market vendors on your behalf. If the issue is with the vendor, we will work to resolve the matter quickly but are not financially responsible for losses beyond the transaction value.